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If you don’t have access to the number and address listed, select “No longer have access to these?” and “Cannot access my email.”

FACEBOOK HACKING NEWS CODE

Send a recovery code to your phone or email address.

It should show something like “/YourUsername.”) (Find your username by going to your profile - or having a friend go there - and checking the URL bar. Find your account by searching for your phone number, email address, name or username.

Make sure you’re connecting from the WiFi network and device you normally use.

What's fueling hacking? Financial gain - and even disinformation campaignsįacebook said it has not seen a recent uptick in hacking, and it's not clear who is behind the hacks people contacted NPR about. and what it means to me to lose it."Īfter NPR got in touch with Facebook, it sent Coleman and Marsala links to unlock their accounts and is giving Morgan another chance to appeal the disabling of his account. "I think what I've kind of learned from my experience is, I really need to think about how I'm using it. "We think of it as a kind of like a plaything or something for fun, but people share news on it, people get their news from it, it's a photo album," he said. Morgan said the episode has made him realize just how embedded Facebook is in his life. Facebook disabled Morgan's account - so now he has lost access to a lot of family photos, including of his son who passed away this year. Hackers used his Facebook account to vandalize the page he helps manage for his town's maple syrup festival. But he wasn't able to unlock it - so he lost access to everything.Īll Tech Considered Building, And Losing, A Career On Facebookįor Jon Morgan in Shepherd, Mich., it got worse. For both ventures, he relies on Facebook to reach customers.Ĭoleman managed to lock his Facebook account before the hackers could gain control.

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"That would be a disaster."Ĭoleman's day job is teaching math and technology to kindergarteners through 12th-graders, but he also films videos with drone cameras and writes books about how to fold origami bonsai trees. "The very first concern, after realizing that I was getting hacked, is that these folks might be able to gain access to my business's bank account," said Ben Coleman in Fall River, Mass. Losing Facebook may seem like a minor thing, but it can have real consequences.

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Also, last week, Facebook said it was temporarily halting sales of the Oculus Quest 2, which retails starting at $299, because its foam lining caused skin irritation for some customers.) Hacking victims fear losing money and memories (A warning to anyone thinking about trying this - other Reddit users have said they tried contacting Oculus support but were unable to get their Facebook accounts restored. So she, too, ordered an expensive gadget she never planned to use and returned it as soon as she got back into her Facebook account. But she said, "Once I started thinking about it, all my memories, I really realized that I wanted to do whatever possible to get it back."

When McNamara, the Facebook user in Canada, first heard about the Oculus trick, she thought it was a joke. "The only way you can get any customer service is if you prove that you've actually purchased something from them," he said. He plans to return the unopened device, and while he's glad the strategy worked, he doesn't think it's fair.

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Sherman contacted Oculus with his headset's serial number and heard back right away. Oculus is a virtual reality company owned by Facebook but with its own customer support system.

"I ultimately broke down and bought a $300 Oculus Quest 2," he said. After two weeks of trying, it was the breakthrough she needed to get her account back.

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Victoria Floriani of Jersey City, N.J., only got Facebook's system to accept her driver's license after she covered up everything but her name and photo with a Post-it note - a tip she came across on Reddit. "I sent these forms in morning, noon and night, multiple times a day," Marsala said. But the people NPR spoke with said they had trouble with every step of this automated process and wish Facebook would offer a way to reach a real person. The site instructs them to upload a copy of a driver's license or passport to prove their identities. Instead, Facebook tells users to report hacked accounts through its website. But that number yields a recording that says, "Unfortunately, we do not offer phone support at this time." When Marsala got hacked, she tried dialing Facebook's headquarters in Silicon Valley. Technology After Data Breach Exposes 530 Million, Facebook Says It Will Not Notify Users